Data Controller
The data controller responsible for the personal information described in this Privacy Policy is RAYLINK TECHNOLOGY TRADING LIMITED, trading as RAYLINK, with a registered address at RM A5,7/F, ASTORIA BUILDING, NO.34 ASHLEY ROAD, TSIM SHA TSUI HONG KONG.
Effective Date
August 28, 2026
Information We Collect
RAYLINK receives information a customer supplies, such as name, billing and delivery addresses, email, telephone number, account sign-in details, cart and order selections, return information, and messages sent to Customer Care. The site also records technical data such as IP address, device and browser characteristics, cookies, logs, and interactions with pages. Payment providers handle complete payment credentials; RAYLINK receives transaction status and limited billing or risk information needed to fulfill and protect an order.
How We Use Information
We use personal information to run the storefront, maintain accounts, complete payments and fraud screening, fulfill and track orders, handle returns and refunds, answer support requests, send service messages, secure and troubleshoot the site, improve store performance, retain required business and tax records, enforce store terms, and meet legal obligations. Marketing communications are sent only when permitted and remain subject to the choices offered to the recipient.
How Information Is Shared
Information is disclosed only when reasonably necessary to categories of providers that support the transaction or our operations, including payment processors, carriers and logistics partners, hosting and technology vendors, security and fraud services, customer-support tools, and professional advisers. We may also respond to a lawful request from a public authority or transfer information as part of a financing, reorganization, merger, or sale subject to suitable safeguards. RAYLINK does not sell personal information in exchange for money.
Data Retention
We keep each category of information for no longer than reasonably needed for the purpose described here, while meeting legal, accounting, security, and dispute requirements. Order, payment, transaction, and tax records are generally retained for up to seven years, or longer if required by law. Account data remains while an account is active and for a reasonable period afterward; support and security records remain as needed to resolve issues or defend claims. Backup data is removed through the normal rotation cycle.
Data Security
RAYLINK applies reasonable administrative, technical, and organizational measures appropriate to the information handled. These measures include controlled access, restrictions for service providers, routine system maintenance, and security monitoring. Despite these precautions, no website, transmission method, or storage platform can be promised to be completely secure.
Privacy Choices and Rights
Depending on applicable United States federal or state law and the customer's location, a person may request access to, correction of, deletion of, or a copy of personal information, or may object to or withdraw consent for certain processing where those rights apply. Submit a request through a verified Contact Us channel. We may verify identity and authority before responding and will provide any review or complaint route required by applicable law.