Order Processing
Available items are usually prepared for shipment within one to three business days, Monday through Friday, excluding relevant public holidays. An order received on a non-business day begins processing on the next business day. Oversized, customized, or backordered products may have a longer lead time shown on the product page or Order Confirmation.
Shipping Methods
Shipping services available for a cart are displayed at checkout after an eligible delivery address is entered. Availability can vary by destination, product dimensions, order weight, and current carrier coverage; a service that is not shown at checkout is not offered for that order.
Shipping Costs
Any delivery charge available for an order is calculated and displayed at checkout before submission. Charges can vary by destination, parcel size, weight, and the displayed service. Import duties, taxes, brokerage fees, and customs charges are not included unless checkout expressly states otherwise.
Delivery Estimates
International delivery times vary by destination and shipping method. The estimated timeframe shown at checkout applies to your order. Customs clearance, local carrier schedules, and remote-area delivery may add time.
Shipping Destinations and Exclusions
Checkout determines whether the entered delivery address can be served for the specific cart. P.O. boxes, freight-forwarding or reshipping services, hotels, restricted destinations, and some remote addresses may be unavailable, while oversized products can have narrower service areas.
Order Tracking
After a trackable order leaves our facility, the dispatch message includes the carrier and tracking link; signed-in customers may also see those details in My Account. A carrier can take up to 48 hours after dispatch to publish its first scan.
Lost or Damaged Shipments
Contact Customer Care if tracking has not moved beyond the stated delivery estimate, a package is marked delivered but cannot be found, or the shipment arrives damaged. Include the order number, tracking reference, and any useful photographs or details. We will open an investigation with the carrier and, when loss or transit damage is confirmed, arrange an appropriate replacement or refund without additional charge. If we cannot ship within a promised timeframe, we will communicate the available delay or cancellation options as required.